FAQs & Aftercare

Start from the concern rather than the treatment name. The treatments overview is arranged that way, and each guide explains what the appointment involves before it explains what it is called. If none of them clearly matches, book a consultation and describe the problem in your own words; working out which treatment fits is what the consultation is for.

Yes. Every new client has a consultation before their first treatment in any case, and you do not need to arrive with a decision already made.

Suitability is settled in a private conversation inside your appointment, not on this website. Booking a treatment does not mean it has been judged suitable for you, and the clinic can adapt, postpone or decline a treatment where suitability, safety, consent or professional requirements are not met.

Not necessarily, and it is not something to decide from a web page. Please do not put it into the booking form: raise it at your consultation and bring a list of any medication you take. It is covered properly in the suitability check before anything begins.

Use Book now, or the booking panel at the foot of any treatment guide. Choose a date and a time, give your name, email address and telephone number, then pay on the secure payment page. You can also book by telephone on 07586 609909.

Yes. The full price of the appointment is paid online when you book, on Stripe’s secure payment page, and your card details never reach the clinic’s website. The price you pay is fixed at that moment.

Once your payment has gone through and your confirmation email has been sent. The time is held for you while you pay; a time you were looking at, or a payment page you left without paying, is not a booking.

Check your spam folder first; the confirmation comes from info@aglowclinic.co.uk. If nothing has arrived, call the clinic on 07586 609909 rather than booking a second time, especially if you have been charged.

The calendar shows the clinic's genuine availability, so what you can see is what can actually be booked. If nothing suitable is showing, call the clinic; times occasionally open up that were not free when the page loaded.

Your name, an email address and a telephone number, so the clinic can confirm the appointment and reach you about it. Payment details are entered on Stripe’s payment page, not given to the clinic. Please do not put medical history or medication details into any form on this website; those are collected properly at the appointment.

Yes. Every new client has a consultation before their first treatment. It covers what you want to achieve, suitability and any questions you would like to ask.

You do not normally need a separate pre-treatment appointment. When a treatment is available to book, choose that treatment and a clinic time; the appointment includes a private suitability conversation before treatment begins.

Bring photo identification and a list of any medication you take. Everything else is covered in the consultation, so there is no form to prepare in advance.

Appointment length depends on the treatment and the time needed for questions and the suitability check. The duration shown during booking or in your confirmation is the best guide; allow time to arrive without rushing.

AGlow Clinic is at Unit UG19, The Galleries Shopping Centre, Broadmead, Bristol BS1 3XA, on the middle floor next to Burger King. Contact and directions has a map.

An unhurried consultation first, then the private suitability check, then the treatment itself if it is going ahead, and finally your aftercare information. The time booked covers all of it.

Yes. Booking, and paying, never override professional judgment. If the assessment is that a treatment should not proceed, it will not, and the clinic will explain why and what the alternatives are. You will be offered another time or a full refund of what you paid.

The price is shown when you choose a treatment, and again on the payment page before you pay. If a treatment is enquiry-only, call the clinic for its price.

When you book online: the full price is paid on the secure payment page, and that payment is what confirms the appointment. If you book by telephone, the clinic tells you how to pay.

No. The appointment price includes the private suitability check, and you do not normally need a separate pre-treatment appointment.

No. AGlow no longer offers gift vouchers. Appointments are booked directly, and the shop carries the products the clinic stocks.

Yes, up to 24 hours before your appointment. Open the Manage your booking link in your confirmation email and choose Cancel and refund. The full amount goes back to the card or account you paid with, usually within 5 to 10 working days.

Lost the email? The manage page will send a fresh link to the address you booked with, using the six-character reference from your confirmation. Within 24 hours of your appointment, call the clinic on 07586 609909 instead.

Manage a booking or order

Up to 24 hours before your appointment, cancel it yourself for a full refund from the Manage your booking link in your confirmation email. Inside 24 hours, or to move the appointment rather than cancel it, call the clinic on 07586 609909 as soon as you know.

Booking and cancellation policy

Not if you cancel online at least 24 hours before your appointment: the full amount is refunded. A late cancellation or a missed appointment is not refunded automatically, so call the clinic. Anything it keeps will be fair and proportionate to the loss actually caused, taking account of whether the time can be offered to somebody else; a blanket rule that every payment is lost is not used.

The clinic will contact you, and you will be offered another time or a full refund of what you paid. The booking and cancellation policy sets it out.

Yes. An appointment booked online is a service agreed at a distance, and the Consumer Contracts Regulations give you a right to cancel within 14 days of booking. Nothing on this site or in the clinic’s terms takes that away. The booking and cancellation policy explains how it sits alongside cancelling online.

Contact AGlow before travelling for current parking and accessibility guidance. The clinic is on the middle floor of The Galleries Shopping Centre, next to Burger King.

Contact and directions

Personalised aftercare information, supplied by the clinic and specific to your treatment and to you. That is the one that counts; anything general you read elsewhere, including on this page, does not replace it.

Follow the product guidance included in your personalised aftercare information. If something is needed, it will say so.

Use the follow-up contact route in your aftercare information. It is there so the clinic hears about it early.

Contact the clinic directly on 07586 609909 or through the enquiry form. Nothing in the clinic's terms limits a right you have by law.

The shop page is the live list, and it is the only reliable answer at any given moment: what is listed there is what the clinic currently offers online. What may be sold through a public store, and on what terms, is set out in delivery, collection and returns.

An item withheld from sale says so on its own page rather than showing a price and a button that would not work. It usually means the product is under review, and the clinic can tell you where it stands.

It stays on the shelf rather than disappearing, so you can see that the clinic carries it and check back. Call the clinic if you would like to know when it is expected.

Five or fewer left. The figure is read live from the clinic's own stock, not estimated.

Because the field stops at the number genuinely in stock. It is deliberate: an order that cannot be filled helps nobody.

No. There are no customer accounts: you order or book as a guest, and the link in your confirmation email is how you get back to your order or appointment later.

You give your name, email address, telephone number and a UK delivery address, and the total including delivery is shown. You then pay on Stripe’s secure payment page and come back to an order confirmation. Collection is not a checkout option; call the clinic to arrange it.

The ones shown on the secure payment page when you pay. Payments are taken by Stripe, and your card details never reach the clinic’s website.

You see a confirmation on screen as soon as the payment has gone through, and an order confirmation email follows, with a link to manage your order. If no email arrives, check your spam folder and then contact the clinic with the reference from the confirmation screen rather than ordering a second time.

No. The checkout is configured for the United Kingdom only.

Standard UK delivery is £5.99 on eligible orders below £150, and free once the eligible order value reaches £150 or more. Both rates are confirmed at checkout before you pay.

By Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. Dispatch and delivery times are estimates rather than guarantees, and some remote areas, including the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Isles of Scilly, can take longer.

Yes, and collection is free, but it is not an option at the online checkout. Call the clinic on 07586 609909 and it will arrange it with you.

Usually two to four days. Wait for the notification that it is ready before travelling; the clinic runs on appointments, so an uncollected order may not be to hand without it.

AGlow Clinic, Unit UG19, The Galleries Shopping Centre, Broadmead, Bristol BS1 3XA, on the middle floor next to Burger King.

Contact the clinic with your order number. Have the confirmation email to hand; it carries everything needed to find the order.

Within 24 hours of ordering, and before it is sent, cancel it yourself for a full refund from the Manage your order link in your confirmation email. After that, unless an exception applies, tell AGlow within 14 days of receiving the item that you wish to cancel, and you then have a further 14 days to send it back.

Delivery, collection and returns

An order you cancel online is refunded straight away and usually reaches the card or account you paid with within 5 to 10 working days. For a return, the refund is made within 14 days of AGlow receiving the item back, including the standard delivery charge.

Only where a product is sealed for health or hygiene protection and that seal has been broken after delivery. This exception never removes your rights over goods that are faulty, unsafe, damaged, incorrect or not as described.

Contact the clinic promptly with your order details and a description of the problem. You are entitled to a repair, replacement, refund or other remedy as the law requires, and nothing in the clinic's terms restricts that.

Yes, within 24 hours of placing it, as long as it has not been sent. Open the Manage your order link in your order confirmation email and choose Cancel and refund. The full amount, delivery included, goes back to the card or account you paid with, usually within 5 to 10 working days.

Lost the email? The manage page will send a fresh link to the address you ordered with, using the six-character reference from your confirmation. After 24 hours, or once the order is on its way, contact the clinic instead.

Manage a booking or order

Within 24 hours of ordering, yes: cancel it online from your confirmation email for a full refund. After that, contact the clinic on 07586 609909 as soon as possible. If it has not yet been sent it can usually be stopped; if it has, it becomes a return instead.

Telephone, on 07586 609909. It is the fastest route for availability, access and practical questions. There is also an enquiry form for anything that is not urgent.

Please do not. Health information should not go into the enquiry form, the booking form, the checkout or any other untargeted message, and this website has nowhere to keep it. Where the clinic needs it, it collects it through its own controlled process at your consultation, with access limited to authorised staff.

The contact details you supply; your appointment’s treatment, date, time, reference and status; for an order, what you bought and where it is going; a record of what you paid and any refund, with Stripe’s reference numbers but never your card details; and the technical information needed to run the site securely. The privacy notice sets it out in full.

No. This website sends no marketing email: only confirmations, reminders, refund notices and replies to your enquiries.

Contact the clinic and say what you want. Your rights and how to exercise them are in the privacy notice.