Booking & cancellation

Choose a treatment and a time, give your name, email address and telephone number, then pay on the secure payment page. The time is held for you while you pay. Your appointment is confirmed once the payment has gone through, and your confirmation email follows straight away.

Every treatment begins with a consultation. A booking is not a promise that a treatment will go ahead: suitability is assessed by the practitioner, and a treatment may be adapted or declined.

The full price is paid online when you book. Payment is taken by Stripe on its own secure page, using the payment methods it shows you there; your card details never reach this website or the clinic.

The price you pay is the price shown when you chose the appointment, and it stays fixed for that appointment even if the price list changes afterwards.

You can cancel an appointment yourself, for a full refund, up to 24 hours before it starts. Open the Manage your booking link in your confirmation email and choose Cancel and refund. The time is released straight away, and the whole amount goes back to the card or account you paid with, usually within 5 to 10 working days.

If you no longer have the email, the manage page will send a fresh link to the address you booked with, using the six-character reference from your confirmation. Keep the link to yourself: anyone who has it can cancel the appointment, although a refund only ever goes back to the card or account that paid.

Appointments cannot be moved online. To change the time, call the clinic on 07586 609909 as soon as you know.

Within 24 hours of your appointment it can no longer be cancelled online, and a late cancellation or a missed appointment is not refunded automatically. Call the clinic: where there is a good reason, or the time can be offered to somebody else, it will talk to you about moving the appointment or a refund. Anything the clinic keeps will be fair and proportionate to the loss actually caused; a blanket rule that every payment is lost in every circumstance is not used.

If the clinic has to cancel, cannot supply a treatment, or decides after your consultation that it should not go ahead, you will be offered another time or a full refund of what you paid.

Booking or paying never overrides professional judgment, and nothing here affects your statutory rights.

An appointment booked through this website is a service agreed at a distance, and the Consumer Contracts Regulations give you a right to cancel it within 14 days of booking. Cancelling online up to 24 hours before your appointment gives a full refund whenever you booked it.

If you want to cancel within the last 24 hours and believe that statutory right applies, call the clinic on 07586 609909. Nothing on this page takes that right away.

Your confirmation email gives the treatment, the date and time, the clinic address, your reference and your manage link, and a reminder follows the day before. Emails come from info@aglowclinic.co.uk.

Please do not put medical history, medications or symptoms into the booking form or the contact form. This website does not store health information: the booking record holds a name, an email address, a telephone number, the appointment and its payment, and the database has no field capable of holding anything clinical. All of that is discussed with the practitioner at your consultation and stays with the clinic.