Delivery & returns

The public shop is for approved cosmetic skincare. Medicines, prescription-only medicines, injectable products and treatment supplies are not sold through the public store.

Orders are paid in full online at checkout, delivery included. The total is shown before you pay. Payment is taken by Stripe on its own secure page, using the payment methods it shows you there; your card details never reach this website or the clinic.

Delivery within the United Kingdom is £5.99, and free when your order comes to £150 or more. The checkout ships to United Kingdom addresses only.

Orders are sent by Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. Dispatch and delivery times are estimates rather than guarantees, and some remote areas — the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Isles of Scilly — can take longer.

Within 24 hours of placing an order, and as long as it has not been sent, you can cancel it yourself for a full refund, delivery included. Open the Manage your order link in your order confirmation email and choose Cancel and refund. The money goes back to the card or account you paid with, usually within 5 to 10 working days. If you no longer have the email, the manage page will send a fresh link.

After 24 hours, contact the clinic as soon as you can on 07586 609909 or at info@aglowclinic.co.uk. If the order has not been sent it can usually be stopped; once it has, it becomes a return under the next section.

Unless the exception below applies, you may cancel an order for up to 14 days after you receive it, and then have a further 14 days to send it back. Tell the clinic you wish to cancel — by telephone on 07586 609909 or by email to info@aglowclinic.co.uk.

Returns go to Unit UG19, The Galleries Shopping Centre, Broadmead, Bristol BS1 3XA. Items should come back in the condition they arrived in. The clinic refunds within 14 days of receiving the item, to the card or account you paid with, including the standard delivery charge. Return postage is yours unless the item was faulty, damaged or not what you ordered.

A change-of-mind return may not be available where a product is sealed for health or hygiene reasons and the seal has been broken after delivery. This does not affect your rights if goods are faulty, unsafe, damaged, incorrect or not as described.

Contact the clinic promptly with your order reference and what is wrong. You are entitled to the repair, replacement, refund or other remedy the law provides, and nothing on this page restricts that.

Collection from the clinic is free, but it is not an option at the online checkout, which ships to an address. Call 07586 609909 if you would rather collect and the clinic will arrange it with you.

We are at Unit UG19, The Galleries Shopping Centre, Broadmead, Bristol BS1 3XA — middle floor, next to Burger King. Please wait until the clinic tells you the order is ready before travelling.